The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload any necessary documents, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card. Each year, you just need to log in to your existing account and renew - it’s super easy!
Frequently Asked Questions
HELP DESK
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
You may license in person at the following locations:
- Clark County Auditor’s Office: 31 N Limestone St, Springfield, Ohio 45502
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Clark County Auditor's Office directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
All licenses expire each year on Janaury 31st, one or three years in the future depending on the license term purchased. If you renew prior to the upcoming expiration date, your pet's new license will still start on February 1st. Any lifetime license purchase will have no expiration date.
Please visit Clark County Auditor's Office in person as kennel licensing is not processed through DocuPet. They are located at 31 N Limestone St, Springfield, OH 45502.
Licenses are available for renewal each year on December 1st. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
FEES AND FINES
For all online orders, a processing fee is applied on license purchases at a rate of 2.65% + $0.25 per transaction.
Visit this page for licensing options and fees.
Please visit Clark County Auditor's Office in person if you are qualifying for this rate for the first time. They are located at 31 N Limestone St, Springfield, OH 45502. Once the team there verifies your designation you will be able to renew online in future years.
Please visit Clark County Auditor's Office in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
A late fee of $22 will apply if you fail to license before February 1st.
TAGS
Through an online account, pet owners can choose which public profile settings work best for them. The default setting is always private (which is why no information appears when you search a tag number through this link)
- Never Display: If a pet owner or community member searches a pet's tag number, no information will be displayed, regardless of whether the pet has been reported as lost.
- Only Display When a Pet is Lost: If a pet owner or community member searches a pet's tag number, no information will be shown unless the pet owner has reported their pet as lost. In that case, their information will be made public.
- Always Displayed: Regardless of whether a pet owner has reported their pet as lost, if a pet owner or community member searches the pet's tag number, the information the pet owner has chosen to always display will be made available
DISCLAIMER: Regardless of which option you select for your information in account settings - 'Never Display', 'Only Display When a Pet is Lost', or 'Always Displayed' - please be aware that any information you have entered is a public record under sections 955.07 & 149.43 of the Ohio Revised Code and must be disclosed to anyone who makes a public records request to the Clark County Auditor's Office.
ACCOUNT UPDATES
We're sorry for your loss. You can update a pet's profile via your online account by editing your pet's profile and selecting 'Remove this Pet'.
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
We’re sorry! Unfortunately, unless you update your account to reflect that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with your licensing organization or our DocuPet customer service team to update your record.